Zoom offers two types of caption services for live meetings or classes. Choose real-time caption services, or use Zoom's automated captions. With the appropriate account settings, captions created during the meeting or class can be viewed in the recording. This article describes the advanced cloud recording settings; be sure to enable Save closed caption as a VTT file for viewing in the recording. The .VTT file is needed if uploading the recording to another storage repository such as 3C Media Solutions).
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064676
Manual Captions
Often referred to as 'real-time', 'closed captions', or 'manual captions' a provider enters captions into the meeting for participants to view. The host must arrange for a participant to manually enter captions, or provide a 3rd party caption service to join the meeting and provide live captions. Text file that contains closed captioning for the cloud recording is cc.vtt
Automated Captions
Use Zoom's AI auto-generated live transcriptions when real-time manual captions are not available. Text file that contains the audio transcription for the cloud recording is .vtt
Enable Automated Captions
Instructions contained in this article are for the Zoom administrator to enable settings at the account level, and for the end-user to enable or disable in their own account:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058810
In addition to showing automated captions in a recording, a transcript file can be created allowing the viewers to download the file when viewing and for the owner of the recording can also edit the text of the transcript as needed. Learn how to enable the 'Audio Transcript Files' option in your account: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065911
Information on using 'Audio Transcript Files' is available at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927
Managing Captions
This article explains limitations of real-time captions, starting automated captions, viewing the transcript, disabling captions and supported languages for automated captions:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062813
Viewing Meeting Captions
When real-time manual captions or live transcripts are available during the meeting or class, participants can initiate viewing the captions following the steps in this article:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059762
Save Captions in a Meeting
Establish account settings to allow participants to save a local copy of the caption file. If the meeting is recorded, captions can be viewed in the recording. This article shows how to enable your account settings, and how participants can download a copy of the caption file.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063899
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