Captions Request for Media

Captioning can be requested on the TechConnect Cloud website, as well as within your Canvas shell. The instructions are below for both.

To request captioning through TechConnect Cloud, you will first need to upload the video file (upload video instructions). You cannot request captions for Media that has been linked from YouTube.

In addition, you must agree to the below guidelines.

Prerequisites for Media Closed Captions

• Be instructor-created for student use only.
• Have clear audio.
• Be in English.
• Not be mostly music.
• Not be submitted for practice or experimentation.

Failure to comply will result in current and future delays and/or rejection of submissions.

Appropriate submissions will be processed, and captions will be automatically added to your media. You will be notified on your account page.

Captioning services are available while funding exists.

Request Closed Captions 

Log into your TechConnect Cloud account at https://www.3cmediasolutions.org/

1. Click on Media in the menu (closed captioning cannot be requested for content uploaded to Files).
2. Click on the title of the uploaded video..
3. Scroll down, click on Submit this Media for Captioning.
4. Fill out form selecting the type of captions you are requesting in the drop-down option:
   • computer-generated (ASR) -- takes approximately 1 day.
   • human-generated -- takes approximately 5 business days.
5. Click Submit.

Request Closed Captions from 3C Media in Canvas

1. Click on 3C Media within your Canvas shell.
2. Click on Add From Library. You'll have the option to upload media, or if you already have videos uploaded, you will see them listed here.
3. To the right of the title click on the wheel to see drop-down options.
4. Click on Captions to request captions for the selected video.
5. Fill out form. Select the type of captioning you are requesting in the drop-down option where prompted, either:
   • computer-generated (ASR) -- takes approximately 1 day.
   • human-generated -- takes approximately 5 business days.
6. Click Request.

To find out if your media file has been captioned, please review our Locate Caption File and Play Captioned Media article: https://ccctechconnect.zendesk.com/hc/en-us/articles/1500001344841-Locate-Caption-File-and-Play-Captioned-Media