Canvas - TechConnect Zoom - Error When Connecting Using Firefox or Chrome

Firefox and Chrome settings may affect access to Canvas Zoom classes and recordings.  Browsers are increasing security settings which may prevent the Zoom integration in Canvas from validating user data when launching a Zoom session in Canvas, resulting in an error that the session has expired, content failed to load, or gray boxes. For Firefox and Chrome, users can allow exceptions to allow third-party cookies from Zoom while maintaining their browser security settings. Safari does not allow users to allow exceptions. 

The following steps should resolve the issue:

Firefox 

1. Log in to Canvas.
2. Click the Shield Icon located to the left of the URL address bar
3. Locate the "Enhanced Tracking Protection is ON for this site" message
4. Toggle the switch OFF for Enhanced Tracking Protection
5. The message should change to "Enhanced Tracking Protection is OFF for this site"
6. Reload the page if needed

Chrome 

1. Log into Canvas
2. Navigate to Zoom in a Canvas course (where the issue is occurring)
   • A new tab may automatically open with the Zoom content. If this happens navigate back to the Canvas page where the Zoom content failed to load.
3. Click the Lock Icon located at the left the URL address
4. Click Cookies near bottom of small menu that appears
5. Click on the Blocked tab
6. Locate and click on applications.zoom.us
7. Click Allow
8. Click Done
9. Reload the page if needed