View the recording from our 3-11-22 presentation introducing 'Best Practices: TechConnect Zoom Services'
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Q: Is there a specific field for pronouns? I'm not seeing it. I know they can be added to a display name, but curious if there's somewhere specific to put them in the settings.
A: Sign in to the Zoom web portal, click Profile, on the right side of your name click Edit. The field for pronouns will be there. Keep in mind that you must be on desktop client version 5.7.0 or later to use the Pronouns feature. Also, if you are in a district-managed TechConnect Zoom account, you may not see this field. If you do not, you'd need to reach out to your district helpdesk.
Q: Do we need admin access to install updates?
A: If you have been issued a computer by your college, it's possible that they only have permissions to update the desktop client on your device. If this is the case, when you try to update, you'll get a pop up notification that you do not have the correct permissions.
Q: What is the default when recording to local file. I can’t find mine?
A: Sign in to the Zoom web portal, click Settings, then click on the Recordings tab up top the page to see your default local and cloud settings.
Q: What is the difference from the following: TechConnect Zoom, ConferZoom, and Zoom?
A: TechConnect Zoom is the new/rebranded name of the system wide project funded by the CCCCO and is exactly the same as the older ConferZoom, just with a new name. Zoom is the platform and company providing the technology.
Q: Could you please repeat how/where you set your profile picture that is shown when video is off? I've set it under my other accounts but have had trouble locating it on my work account.
A: Sign in to the Zoom web portal, click on Profile, hover over the left tile and add your picture.
Q: How do you locate the portal?
Q: I have trouble syncing my Outlook Calendar to my Zoom account, are the web portal & desktop different accounts?
A: Please submit a ticket to support at email@example.com or go to this article: https://support.zoom.us/hc/en-us/articles/360046244952-Sync-Zoom-presence-to-Outlook- In addition, the web portal is a website for Zoom, the desktop client is an app that you download to access Zoom.
Q: I have trouble with sharing screen. I think I am doing it right but people tell me they don't see my screen. It must be in the settings?
A: Feel free to send email to firstname.lastname@example.org. Share screen settings can be found in the web portal, desktop client, and in the live meeting. We can troubleshoot further with you if you submit a ticket.
Q: How do I set up the desktop zoom?
A: You can download the desktop client here: https://zoom.us/download
Q: How do I create a ticket?
A: Send an email to email@example.com or fill out the support request form here: https://ccctechconnect.zendesk.com/hc/en-us/requests/new
See below for the attached PDF presentation slides.