View the recording from our 11-12-21 presentation introducing 'Zoom Settings: Deeper Dive'
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Q. Is Chat supposed to be disabled?
A. Yes, for attendees of this webinar. Feel free to use Q&A.
Q. 0oops - I cannot hear?
A. We haven’t had anyone else report audio issues. Please try adjusting your audio on your local device.
Q. I see the slides in reduced screen. Is it me?
A. Try adjusting the view (top right of your Zoom meeting window). The slides are slightly minimized
however. "Fit to screen" selection in "View Options" will change your view of shared items as well as
selecting 150% or 200%
Q. I do not see the wheel.
A. The setting is in the desktop client. Would you happen to be looking at your desktop client and not
the Zoom website?
Q. Where do you see the general?
A. In your desktop app settings
Q. Where can we access a recording after the session? thanks
A. The recording link will get emailed to all registrants next week.
Q. I only see profile etc.
A. Answered live.
Q. Is blur background option only available on certain operating systems?
A. Please look at the ‘prerequisite section’ in this article
Q. I do not have
A. I would suggest trying when this webinar is over to make sure you are properly logged into your
Q. After sharing, I am forced to resize my Zoom Window. Is this a known bug?
A. Have you checked your Zoom desktop client settings for screen share? If you’ve adjusted these and you’re still having problems, please email us to troubleshoot further firstname.lastname@example.org
Q. Do these settings apply to those we have named as co-hosts?
A. When you assign co-host privileges in your live meeting that co-host will be using the settings you selected for that
specific meeting. View our Zendesk knowledge base support site article for co-host roles.
Q. If I am teaching music is there anything I can do to enhance the sound. Students have a hard time
hearing it undistorted.
A. If it's distorted, it's probably due to broadband connection (yours or theirs). Nothing in setting can fix
Q. How does one access the screen that Tiffiny is currently showing?
A. Locate the desktop client on your local computer. Tiffiny was going over the settings from within the
desktop client and not the Zoom website.
Q. Under Share Screen, I've got an option to "Show my Zoom Windows to other participants when I am
screen sharing." What does that do?
A. Users can demonstrate actions in the Zoom desktop client and show the meeting toolbar features.
Showing the Zoom window and meeting controls during screen share can be useful if a participant is
helping you use Zoom or if you're teaching others how to use different Zoom features.
Q. I don't see any of these tabs!
A. The desktop client settings (app on your local computer and not Zoom website settings) were being
shared previously. Currently she is looking at host settings in the live meeting.
Q. On the Backgrounds & FIlters - what determines the order that the images appear? Is there a way to expand the view? If I have more than 8 images, it's hard to scroll up/down.
A. Can you please elaborate on this question and send it to email@example.com? We can look
into this for you.
Q. I had the "place video next to shared screen in the recording" option checked, but it would not show
my face while I was sharing my screen. Is there any troubleshooting I can do?
A. This should be related to a setting. Can you please send your question to
firstname.lastname@example.org? We can look into this for you.
Q. I did not know if I am supposed to check a special box in the Audio settings…? I see one for Music at
the bottom of the list. Would that help?
A. Answered live.
Q. How can I share my screen with all students in my breakout rooms, while going from one breakout
room to another to assist students?
A. Please view the ‘Managing Breakout Rooms’ article on Zoom’s knowledge base support site. Scroll down towards the
bottom and view the ‘Share screen to breakout rooms’ section for instructions.
Q. How do we set for no anonymous participants?
A. Since participants have the ability to name themselves whatever they want, (such as Mickey Mouse/Donald Duck etc.)
you will need to request they use their correct name or you will remove them from the meeting or not allow them to
join the meeting (if you have a waiting room) etc.
Q. Is there any way to chat with people in the waiting room? So you can ask them who they are, etc.
A. Host can chat with people in waiting room https://support.zoom.us/hc/en-us/articles/115000332726-
Q. If you click Lock, will the host be notified if someone needs to rejoin the meeting after an accidental
disconnect or technical difficulty?
A. No, if meeting is locked no one can join the meeting. Host would have to unlock for attendees with
technical issues if they notice student disconnected.
Q. What is a "desktop client", as opposed to logging in to Zoom.
A. Desktop client is an app that is downloadable on your local computer. It offers settings specific to
your device, as opposed to the settings found on the actual Zoom website. If you have it downloaded,
you can find it this way: https://support.zoom.us/hc/en-us/articles/360032812931-Starting-the-
Zoom-desktop-client. It’s a shortcut app to your website portal account.
Q. When admitting participants, can you admit all at once or is it limited to one at time?
A. You can admit all as well as one by one.
Q. What does it look like when multiple screens are shared?
A. Answered live.
Q. How do you enable auto transcription?
A. Please view article on our Zendesk knowledge base support site for instructions.
Q. Where can we find this video and where can we find other training?
A. We will email a link to this video to you next week. You may also view other videos of webinars we’ve presented by
going to our Zendesk knowledge base support site and viewing ‘TechConnect Zoom Presentations’
Q. Can the host change the name of the rooms when the rooms are opened?
A. We can investigate this for you. Please send to email@example.com.
Q. Is it best to open a different browser when in Zoom to share my canvas page since I can’t switch pages without
signing out of zoom?
A. Please send your question with screenshots of steps you are taking as well as what is happening to
firstname.lastname@example.org to allow us to investigate.
Q. So, for Live Transcript...if we check that box, then CCC Tech Connect will provide someone to transcribe instantly?
(Or did I utterly misunderstand that?)
A. You misunderstood…and that can be easily done when you have not used a feature before. Live Transcriptions is
something you enable in your Meeting Settings. It is AI (Artificial Intelligence) that automatically transcribes the
voice it hears. No live person involved. Here is a link to our Live Transcription article on our Zendesk knowledge base
support site. https://ccctechconnect.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&category=360000873994&query=live+transcription
Q. Screen share, it there an option beside 50 % , 100% what about 75%
A. Are you asking about when you share or when you are viewing another person's screen share? Please send your
specific questions to email@example.com and we can respond to your support ticket.
Q. I was in a previous meeting and when someone clicked on transcript the host's screen froze. Is this preventable?
A. That may have been a connectivity issue, or a need to update the host’s Zoom client. Please view the article on our
Zendesk knowledge base support site regarding Updating your Zoom Client for instructions.
https://ccctechconnect.zendesk.com/hc/en-us/articles/360041046214-Update-to-the-Latest-Zoom-Releases-for-the-Best-Meeting-Experience If the host is still having issues send a ticket to firstname.lastname@example.org with screenshots and step by step information of what happened when.
Q. If you moved from one monitor to another, will it be followed?
A. Please give specifics such as if you are sharing, what you are sharing and what you are experiencing when you share
and send your request to email@example.com