Request Captions for My Media

In order to request captioning through TechConnect Cloud, you will first need to upload the video file. Visit Upload Video to Your Account for instructions.

You can request captioning on the TechConnect Cloud (3C Media) website, as well as within your Canvas shell. The instructions are below for both.

Request CC From TechConnect Cloud (3C Media) Website

Log into your account at https://www.3cmediasolutions.org/

1. Click on Media in the menu (closed captioning cannot be requested for content uploaded to Files).
2. Click on the title of the uploaded video.
3. Scroll down, click on Submit this Media for Captioning.
4. Fill out form. Select the type of captioning you are requesting in the drop-down option where prompted, either:
   • computer-generated (ASR) -- takes approximately 1 day 
   • human-generated -- takes approximately 5 business days
5. Click Submit.

Request CC From 3C Media in Canvas

1. Click on 3C Media within your Canvas shell.
2. Click on Add From Library. You'll have the option to upload media, or if you already have videos uploaded, you will see them listed here.
3. To the right of the title click on the wheel to see drop-down options.
4. Click on Captions to request captions for the selected video.
5. Fill out form. Select the type of captioning you are requesting in the drop-down option where prompted, either:
   • computer-generated (ASR) -- takes approximately 1 day 
   • human-generated -- takes approximately 5 business days
6. Click Request.

By submitting for captioning*, you acknowledge and agree to the following:

• Funding covers instructor-created media for use by students only (English only).
• Media must be uploaded to TechConnect Cloud (3C Media Solutions) servers.
• Videos that do not have clear audio or are mostly music will not be accepted.
• Please do not submit videos for practice or experimentation. 

Failure to comply will result in current and future delays and/or rejection of submissions.

Appropriate submissions will be processed, and captions will be automatically added to your media. You will be notified on your account page.

*Captioning services are available while funding exists.