Remote Support Session allows you to remotely control a participant's computer. This is a useful tool for IT tech support, courses in the computer sciences and programming, or any other course where hand's on is beneficial. Collaboration is another area to consider sharing access to a desktop applications to update documents.
The user initiating the support session can:
- Request Desktop Control
- Request Application Control
- Request Computer Restart
Note: The Breakout Room feature will be disabled when enabling Remote Support; you have the option to enable/disable the feature as needed prior to scheduling your meeting.
Click Support in your meeting controls, then select one of the following options:
Request Desktop Control
Prompts the remote user to share their desktop. After the request is made, the remote end user will see the following window:
They may need to accept an additional administrator prompt allowing them access to make the changes:
Once the desktop is selected, the host will have remote control of the far end user's desktop:
If the participant is using multiple screens, select which screen you want to control:
Request Application Control
Select 'Request Application Control' to prompt the remote user to share a specific application. After the request is made, the remote user will see the following:
The remote user will be prompted to choose which application to share:
Request Computer Restart
Select 'Request Computer Restart' to prompt the remote user to restart their computer. Once, restarted, they will rejoin the Zoom meeting.