Canvas - TechConnect Zoom - Firefox, Chrome and Safari Connection Errors

Firefox and Chrome settings may affect access to Canvas Zoom classes and recordings.  Browsers are increasing security settings which may prevent the Zoom integration in Canvas from validating user data..  Errors may include messages that the session has expired, content failed to load, or gray boxes. Safari errors include cookies are blocked or not supported or Safari can't open the page because the server can't be found.

Please note, TechConnect does not support browser issues, but we are providing these guidelines to help resolve the issues.  Remember that  browser and operating system versions vary, and settings options may be in  locations other than described below. 

Firefox

1. Copy and paste about:preferences#privacy into your Firefox browser.
2. Select Custom.
3. Uncheck the box next to Cookies.
4. Scroll down to Cookies and Site Data.
5. Click on Clear Data.
6. Keep check mark next to Cookies and Site Data and Cached Web Content and click on Clear.
7. Click Clear Now in the next confirmation popup window.
8. Exit Firefox browser and open Firefox again.
9. Log into Canvas/TechConnect Zoom to launch a test meeting to confirm connection is made.

Chrome 

If the error Redirect to Zoom...Cookies are blocked or not supported by your browser appears, an indication that the Chrome third-party cookies are blocked.  Click the link in the statement that follows
If you cannot launch LTI Pro, please click here which will take you to another instance where you can successfully launch the meeting. 

To manage third-party cookie settings in Chrome:

1. Click the ellipses in the top right of the Chrome window.
2. Scroll down to Settings, then Privacy and Security.
3. Select Third-party cookies. 
   • Click to unblock all third-party cookies. 
   • Or, keep third-party cookies blocked, but add exceptions.
     • Scroll to Allowed to use third-party cookies. 
     • Click the Add button and enter the url https://ccctechconnect.instructure.com   

Safari (Prior to version 17)

1. Clear cookies in Safari, close the browser then launch Safari again.
2. On the top left Safari menu, choose Preferences then Privacy.
3. Uncheck Website tracking and Block all cookies. 
4. Check Allow privacy-preserving measurement of add effectiveness.

Safari (version 17 and newer)

1. Clear cookies in Safari, close the browser then launch Safari again.
2. On the top left Safari menu, choose Preferences then Privacy.
3. Uncheck Prevent cross-site tracking. 
4. On the top ribbon, choose Advanced.
5. Uncheck Block all cookies. 
6. Check Allow privacy-preserving measurement of add effectiveness.

If you still see an error after making the changes above, send a ticket to [e-mail].